RobinHealth is an on-demand prescription delivery and consultation service based out of San Francisco. With a focus on serving families, RobinHealth delivers new and existing prescriptions to you at any hour and also provides 24/7 pharmacist consultation via in-app chat. I joined as the first hire in January 2016 to lead all aspects of design and help define the overall product.
WHO ARE OUR USERS?
Prior to joining RobinHealth, the products direction and primary features had already been established via assumptions and initial research. My first responsibility was to test these assumptions by figuring out who our users were and identifying their needs.
To make sure our product was satisfying users, I frequently ran usability tests. Whether it was by hiring individuals from TaskRabbit to come for on-site visits, usertesting.com or guerilla testing at various day cares, usability testing and feedback was always a priority.